Refund policy

Refunds 

Due to the nature of our products, we do not accept returns or exchanges. Custom/personalized orders, preorder, or memorial items are final sale and are non-refundable. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can make it right.

If you have any questions, please contact us at oternityco@gmail.com. 

Damages & Returns
 
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, but it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at oternityco@gmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.